A well-defined Key Account Manager Job Description is essential when you’re hiring professionals responsible for managing high-value clients and long-term business relationships. Without clarity, this role often leads to misaligned expectations, client dissatisfaction, and revenue leakage.
For recruiters, a structured Key Account Manager Job Description ensures you attract candidates who can balance relationship management, strategic growth, and commercial accountability.
75% of candidates reject roles due to vague job descriptions, and this impact is even stronger in client-facing leadership roles. A poorly written Key Account Manager Job Description can confuse candidates about ownership, revenue responsibility, and client expectations.
A strong job description helps you:
Strengthen employer branding by showing role clarity and professionalism
Attract candidates with proven key-account experience
Reduce time-to-hire by filtering mismatched profiles early
A clear template also minimizes conflicts between sales, customer success, and account management teams.
Job Title: Key Account Manager
Department: Sales / Account Management
Reports to: Head of Sales / Account Management Director
Summary
[Company Name] is looking for a skilled Key Account Manager to manage and grow relationships with our most valuable clients. In this role, you will serve as the primary point of contact for key accounts, ensuring client satisfaction, retention, and revenue growth.
You will work closely with internal teams to deliver value, identify upselling opportunities, and strengthen long-term partnerships.
Responsibilities
As a Key Account Manager, you will be responsible for managing strategic client relationships and driving account growth.
Requirements
To succeed as a Key Account Manager, you should bring strong relationship-building and commercial skills.
A Key Account Manager Job Description helps recruiters clearly define responsibilities, account ownership, and performance expectations for managing strategic clients.
The role focuses on managing key clients, strengthening long-term relationships, and driving account growth through strategic engagement.
Duties include client communication, account planning, revenue growth, coordination with internal teams, and performance tracking.
They collaborate with internal teams using tools like Employee Management Software to align resources and responsibilities.
Incentives, commissions, and performance-linked payouts are managed efficiently using Payroll Software.